Running an independent hotel today means answering guests in more places than ever: the phone, your website, WhatsApp, and the message inboxes of Booking.com, Expedia and Airbnb. At the same time, the tools behind the front desk are often scattered across a PMS, a separate channel manager, a booking engine from another company and a spreadsheet for invoices. Ospitessa was built to bring all of that into one place, with an AI receptionist built in from day one.
One system instead of five
Ospitessa is a property management system for hotels, guesthouses, serviced apartments and resorts. Rooms, rates and bookings live on one calendar. A certified channel manager keeps Booking.com, Expedia and Airbnb in sync, so a room sold on one channel closes everywhere else. Guests can book directly on your own website and pay online, with no commission on direct bookings, and they can check in online before they arrive.
Invoicing, payments, housekeeping and reports sit in the same system, so the front desk, the cleaning team and the accountant all work from the same data.
An AI receptionist on every channel
What makes Ospitessa different is the AI inside it. It answers guests in their own language on WhatsApp, on your website chat and directly inside Booking.com, Expedia and Airbnb, using your rooms, rates and house rules. A guest who asks about parking at 11 p.m. gets a correct answer in minutes, on the platform where they wrote.
- You stay in control. For each channel you choose whether the AI drafts replies for your team to approve with one click, or answers on its own.
- Real availability, real prices. For a new stay it checks live availability and the total price before it quotes anything, then prepares the booking for reception.
- People handle what matters. Complaints, cancellations, payments, refunds and groups are passed to your team with the whole conversation attached.
- The phone too. With a voice plan, the same AI answers calls and books straight into the Ospitessa calendar.
Built for many countries
Ospitessa is available in 17 languages, from Spanish, Italian, German and French to Greek, Croatian, Polish and Turkish, with prices in the local currency of each country. In Romania it is offered under the Ospitara name. Because the AI replies in the guest's language, a small guesthouse can welcome travellers from anywhere without hiring a multilingual night shift.
Who it is for
Ospitessa fits properties that would rather run one modern system than juggle several tools: boutique and independent hotels, guesthouses and B&Bs, serviced apartments, holiday rentals and short-term property managers, hostels, motels and campsites. Setup is done for you: the team connects your channels, loads your property information and moves your data from your current PMS.
How it works with AI Receptionist
AI Receptionist and Ospitessa now come together. Ospitessa Start is included free with every mid and top AI Receptionist plan, so a hotel that takes our voice or omnichannel service also gets the PMS, the channel manager and the AI on Booking.com, Expedia and Airbnb messages. Properties that only need the messaging side can take Hotel Guest Messaging on its own for €149 per month per property, which is Ospitessa Start.
There is no setup fee, and your commissions with Booking.com, Expedia and Airbnb stay under your own contract with them.
Getting started
The quickest way to judge it is to see it answer your own guests. Compare the plans on our pricing page, read more about Ospitessa and AI Receptionist, or book a demo directly with the Ospitessa team at ospitessa.com.
