AI that answers your Booking.com, Expedia and Airbnb guests
Every guest message gets a correct answer in minutes, in the guest's language, on the platform where they wrote. The same AI also replies on WhatsApp, website chat and e-mail.
Available with the Ospitessa PMS and channel manager.
Three booking platforms, one inbox
Messages from all three arrive in Ospitessa next to the reservation, and every reply goes back to the platform the guest used.
Booking.com
Questions before arrival, parking, early check-in, breakfast, pets. The reply goes back in the guest’s Booking.com conversation.
Expedia
Guest messages from Expedia bookings land in one inbox, so your team does not need to log in to Partner Central for every question.
Airbnb
Fast, consistent answers from your listing information and house rules, which helps you keep a high response rate.
A front desk that never leaves a message waiting
It answers like your best receptionist, and knows when to pass the conversation to a person.
The guest’s language
It detects the language of each message and replies in it, even when your information is written in another language.
Your property’s facts
Rooms, rates, house rules, parking, check-in and check-out times: it answers only from what you gave it.
Draft or automatic
Per channel: the AI drafts and you approve with one click, or it replies on its own. You can switch any time.
Real availability
For a new stay it reads live availability and the total price, then prepares a booking request for reception to approve.
Hands over to people
Complaints, cancellations, payments, refunds, groups and special prices go to your team with the conversation attached.
Private by design
It discusses a reservation only with the guest who made it, after checking the booking number and name.
The same AI on your direct channels
One set of property information, the same answers everywhere.
Answers guests on your WhatsApp Business number, checks their own reservation and prepares new booking requests.
Website chat
Live availability and real prices from your booking engine, right on your website, at any hour.
The AI writes the reply to each guest e-mail. Your team reads it and sends it.
Want the phone answered too? Voice is a separate product: AI voice receptionist, included in the Ospitessa Pro and Complete plans.
How it works
Connect Booking.com, Expedia and Airbnb through the Ospitessa channel manager.
Add your property information once: rooms, rules, extras, FAQs.
Choose draft or automatic mode for each channel.
Guests get answers in minutes. Every conversation stays in the Ospitessa inbox.
Included with Ospitessa
The AI on guest messages comes with every Ospitessa plan. Choose Pro or Complete for an all-in-one package with PMS, voice, chat and every channel.
Ospitessa Start
$169 /month
- PMS, channel manager, booking engine
- AI on Booking.com, Expedia, Airbnb
- AI on WhatsApp, website chat, e-mail drafts
Ospitessa Pro
On request
- Everything in Start
- AI voice receptionist, 300 minutes
- Dynamic pricing, AI replies to reviews, upselling
Ospitessa Complete
On request
- Everything in Pro
- 1,000 voice minutes and a dedicated number
- Restaurant POS, several properties in one account
No setup fee. Ospitessa Start is also included free with every mid and top AI Receptionist plan. Booking.com, Expedia and Airbnb commissions stay under your own contract with them.
Questions hotels ask
Which booking platforms does the AI answer on?+
Booking.com, Expedia and Airbnb. Messages arrive through the Ospitessa channel manager and the reply goes back in the same conversation on the platform, so the guest reads it where they wrote.
Does it reply on its own or do I approve every message?+
You choose per channel: draft mode (the AI writes, your team approves with one click), automatic mode, or off. On WhatsApp you can also let it switch to drafts while reception is open.
Can it make or change bookings?+
It can check live availability and prices and prepare a booking request for a new stay, which your reception approves. Changes, cancellations, payments, refunds, complaints and groups always go to a person.
Do I need Ospitessa?+
Yes. Messages from Booking.com, Expedia and Airbnb are read through the Ospitessa PMS and channel manager, so this works with an Ospitessa subscription. Every Ospitessa plan includes the AI on messages; Ospitessa Start costs €149 per month per property, and it is included free with every mid and top AI Receptionist plan.
Is the phone included?+
Not in this page's package. Voice is a separate product: the Ospitessa Pro plan adds an AI voice receptionist with 300 minutes and Complete adds 1,000 minutes, for an all-in-one package with PMS, voice, chat and every channel.
Which languages does it reply in?+
It detects the guest's language and replies in it, using the information your property gave it: rooms, rates, house rules, parking, check-in times.
See it answer your own guests
We connect your channels and load your property information for you.