PR and communications agencies — WhatsApp Bot
AI Receptionist on WhatsApp handles inquiries, briefs, and media requests for PR and communications agencies, 24/7. It qualifies leads, routes conversations to the right team, schedules calls, shares case studies or press materials, and captures approvals. It connects to calendars, CRM, and knowledge bases to keep messages accurate and on-brand.
Respond immediately to new leads, journalists, and partners on WhatsApp, gather context, verify intent, and route priority conversations to the right account manager with structured notes.
Use approved answers, press boilerplates, and campaign assets from your knowledge base, so every reply is accurate, compliant, and aligned with client tone and messaging guidelines.
Automate repetitive tasks like scheduling, media list qualification, intake forms, and status updates, while logging conversations into your CRM to reduce manual follow-up and handoff friction.
How do we keep control of tone and approvals?
You define the knowledge base, message templates, and escalation rules. AI Receptionist only uses approved content, tags sensitive topics, and hands off when thresholds are met. You can require human review for specific clients, keywords, or media inquiries before messages are sent.
What integrations are supported?
It connects via APIs and webhooks to common CRMs, calendars, ticketing, and storage tools. You choose what data is synced, which fields are writable, and when to create tasks, meetings, or updates based on conversation intent.
How do handoffs to our team work?
When escalation rules trigger, AI Receptionist alerts the assigned owner with the chat transcript, key entities, and suggested next steps. The client remains in the same WhatsApp thread, while your team can take over or schedule a call without losing context.