wholesale B2B distribution — WhatsApp Bot
Equip your wholesale B2B distribution operation with an AI Receptionist on WhatsApp that manages quoting, stock checks, and order workflows in real time. It verifies accounts, surfaces contract terms, and guides buyers through reorders by SKU or catalog links. Integrated with your ERP/CRM, it captures leads, routes escalations to reps, and maintains clean records for audit and follow-up.
Automates reorders by SKU, collects purchase details, validates shipping and tax info, and submits to your ERP for approval, reducing back-and-forth and manual entry delays.
Answers product specs, pack sizes, MOQs, availability, lead times, and account questions on WhatsApp, freeing sales teams to handle negotiations and larger opportunities.
Syncs with ERP inventory, pricing tiers, and credit limits to present compliant options and timelines, reducing errors from outdated data and helping customers select viable fulfillment paths.
How does it connect with my systems?
We integrate via WhatsApp Business API plus connectors or APIs to your ERP/CRM (e.g., inventory, customers, orders). The AI Receptionist reads and writes permitted fields, logs conversations, and respects your approval steps for quotes, credit checks, and order submission.
Can it handle negotiated pricing and terms?
It references contract price lists, discount rules, incoterms, and credit terms from your ERP to guide buyers. It can collect quote requests, flag exceptions, and route to a rep for approval before confirming details in chat.
What about compliance, security, and control?
The AI Receptionist honors WhatsApp conversation rules, captures explicit consent where required, and enforces role-based permissions you define. Data access is scoped, events are auditable, and sensitive fields can be masked in transcripts. You set escalation paths and human takeover triggers.