web hosting and domains — WhatsApp Bot
Our WhatsApp AI Receptionist for web hosting and domains handles pre-sales questions, domain lookups, and plan fit, then guides customers through onboarding. It automates routine support like DNS changes, SSL, email setup, and renewals, collects diagnostics for incidents, and creates tickets or schedules callbacks when needed. Works worldwide for English-speaking customers.
Qualifies leads on WhatsApp, checks domain availability, explains hosting plans, and suggests suitable options, then hands off to sales with structured context for smooth follow-up.
Resolves common tasks like DNS record updates, SSL status, nameserver changes, email setup, and staging guidance, while logging actions and escalating complex issues to the right queue with required details.
Sends proactive renewal reminders, verifies ownership, helps update contacts, answers billing questions, and streamlines plan upgrades or downgrades without waiting on agents.
How does it integrate with our systems?
It connects via the WhatsApp Business API and webhooks, syncs with your billing and control panel, reads your knowledge base, and integrates with ticketing. We map intents to existing workflows, so changes remain auditable and reversible within your current stack.
How does it verify customer identity and protect accounts?
It uses configurable verification steps before account actions: matching customer records, confirming control of registered channels, and validating tokens or security questions. Sensitive data is masked in chat, and any high-risk operation requires explicit confirmation or agent approval.
What can it automate versus escalate to humans?
It automates pre-sales qualification, domain searches, plan guidance, onboarding checklists, DNS and SSL changes, email setup, and renewal workflows. It escalates billing disputes, complex migrations, persistent performance issues, abuse reports, and any request outside predefined policies, including urgent incidents.