logistics and supply chain — WhatsApp Bot

AI Receptionist on WhatsApp for logistics and supply chain manages quotes, shipment tracking, pickup scheduling, and exception handling through natural chat. It integrates with TMS, WMS, and ERP to sync orders, inventory, and delivery statuses while escalating complex cases to human agents. Designed for global operations, it standardizes data capture, verifies documents, and keeps customers and drivers informed from booking to proof of delivery.

Faster Dispatching

Collects shipment details, validates addresses and time windows, and coordinates driver assignment over WhatsApp, reducing back-and-forth and moving jobs from booking to allocation quickly.

Proactive Tracking

Pushes real-time status updates, captures POD photos and signatures, and automates exception workflows for delays, damages, and returns, improving transparency for shippers, consignees, and partners.

Lighter Support Load

Resolves common queries on rates, ETAs, cut-offs, documentation, and inventory without agent involvement, while routing high-value conversations to your team with full context, transcripts, and next best actions.

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How does it integrate with our TMS, WMS, or ERP?

AI Receptionist connects via APIs, webhooks, or secure file drops to read and write orders, shipments, inventory, and customer records. We map your data model, authenticate safely, and test end-to-end flows before rollout to ensure reliable synchronization.

Can it handle multi-language conversations for international customers and drivers?

Yes. AI Receptionist detects language automatically and maintains the conversation in that language, while preserving standardized data fields for your systems. You can restrict supported languages, add custom phrases or templates, and define escalation rules for sensitive or ambiguous requests.

What about security and data privacy on WhatsApp?

Messages are encrypted in transit, and we store only the minimal data needed for operations, with retention controls you configure. Role-based access, audit logs, and redaction policies help protect documents, IDs, and payment references shared during logistics conversations.