eCommerce pet supplies — WhatsApp Bot
Deploy a WhatsApp AI Receptionist tailored for eCommerce pet supplies. It answers product questions, checks stock, guides sizing, recommends bundles, captures orders, and routes complex issues to your team. Built for global, English-speaking shoppers, it integrates with your catalog and policies to deliver consistent, on-brand service across time zones.
Answers questions about food, toys, grooming, and health accessories, checks variants and availability, and guides customers to the right items without leaving WhatsApp.
Creates carts, applies policy rules, captures intent, and nudges completion with reminders, payment handoffs, and shipping options tailored to your storefront and fulfillment workflow.
Automates FAQs, returns, exchanges, and order tracking, escalates sensitive cases with context, and keeps transcripts searchable so your team focuses on high-value customer issues.
How does the bot connect to our catalog, inventory, and order system?
It connects via secure APIs or product feeds to sync items, attributes, images, stock, variants, and policies. The AI Receptionist reads this data in real time to answer questions, build carts, and route orders or quotes into your existing workflow.
Can it manage returns, exchanges, and order tracking on WhatsApp?
Yes. It authenticates customers, pulls order status, generates return authorizations based on your rules, shares labels or drop-off instructions, and tracks progress. Complex exceptions are escalated to your team with full chat history and structured context.
What controls do we have over tone, compliance, and human handoff?
You define intents, approval flows, brand voice, fallback rules, and opt-in/opt-out policies. The AI Receptionist follows these guardrails, logs every action, and hands off to humans whenever thresholds are met or a customer requests an agent.