eCommerce marketplaces — WhatsApp Bot
Our WhatsApp AI Receptionist helps eCommerce marketplaces serve buyers and sellers around the clock on a familiar channel. It connects to your catalog, orders, returns, and support systems to answer questions, recommend listings, track deliveries, collect documentation, and route complex cases to human agents. Operate globally with configurable languages, consent capture, and brand-safe messaging.
Handles questions on listings, availability, delivery, and returns directly in WhatsApp, reducing queues and escalating edge cases to agents with conversation history, order context, and suggested next actions.
Searches your marketplace catalog, reveals variants, checks stock, shares seller ratings and media, and guides buyers to the right listing with deep links and structured replies.
Supports vendor onboarding, collects documents, answers policy questions, updates payout and order status, and creates tickets and reminders for tasks that require human follow-up.
How does the AI Receptionist integrate with our marketplace?
It connects through your chosen WhatsApp provider and standard APIs or webhooks. We sync catalog, orders, returns, and user profiles, authenticate securely, and log events. The bot cooperates with your helpdesk, enabling agent handoff, tags, and transcripts inside existing workflows.
Can we customize flows, tone, and compliance?
Yes. You control dialogue flows, branding, languages, consent wording, data retention rules, and escalation paths. Templates, quick replies, and routing are configurable per use case, marketplace category, or region, so the experience stays consistent with your policies and voice.
What does implementation and ongoing management involve?
Implementation covers discovery, integration, testing, and phased launch. You can update FAQs, intents, and message templates in a console, while our team assists with tuning and monitoring. We provide analytics, alerting, and guidance for optimizing workflows as your marketplace evolves.