eCommerce FMCG and grocery — WhatsApp Bot
Our WhatsApp AI Receptionist helps eCommerce FMCG and grocery stores handle high‑volume customer conversations at any hour. It answers product availability and substitution questions, builds baskets, tracks orders, and gathers reorders in chat. Integrate it with your catalog and fulfillment to reduce friction from discovery to checkout across global, English‑speaking audiences.
Guides shoppers to relevant products, handles substitutions, and upsells complementary items directly in WhatsApp, shortening the path from intent to cart with fewer abandoned sessions.
Resolves routine inquiries about availability, delivery windows, returns, and order status, freeing your team to focus on exceptions and high‑value tasks while maintaining consistent, clear responses.
Connects with catalog, inventory, payments, and logistics systems to keep messages accurate and actionable, enabling order updates, reorders, and issue resolution without channel switching.
How does it connect to my eCommerce stack?
AI Receptionist connects via APIs, webhooks, or middleware to your catalog, inventory, order management, payments, and logistics providers. It syncs product data, stock, prices, and order events to answer accurately and trigger actions like basket creation, checkout links, and delivery updates.
Can it manage stockouts, substitutions, and delivery windows?
Yes. It detects low or zero stock from your inventory feed, suggests approved substitutes by brand, size, or dietary tags, confirms shopper preferences, and schedules delivery or pickup options based on your configured slots, cutoffs, and service areas, all within WhatsApp.
How is it trained and controlled?
You define intents, product hierarchies, policies, and tone. AI Receptionist learns from your catalog, FAQs, and historical chats, with human‑in‑the‑loop review and escalation paths. You can restrict answers, require approvals for sensitive actions, and audit every conversation.