cybersecurity firms — WhatsApp Bot
Deploy a WhatsApp-based AI Receptionist that screens leads, captures incident details, and answers security service questions in real time. It routes urgent cases to on-call analysts, books consultations, collects consent, and keeps an auditable thread of client communications across time zones.
Guide prospects and clients through structured WhatsApp forms, capture consent, redact sensitive fields by policy, and deliver clean summaries to your team or systems for immediate follow-up.
Qualify and prioritize incidents with dynamic questioning, enrich with context the client provides, and escalate to human responders with full chat history, severity tags, and next steps.
Connect via APIs and webhooks to CRM, ticketing, calendaring, and billing tools, so conversations open tickets, schedule meetings, and update records without manual data entry.
How do you protect sensitive data shared over WhatsApp?
The AI Receptionist follows configured data-handling rules: consent prompts, PII masking in messages and logs, role-based visibility, and automatic deletion windows if required. All transfers to your systems occur over encrypted channels you control.
Will it integrate with our SIEM, SOAR, or ticketing platform?
Yes. We offer flexible connectors through APIs and webhooks. Map fields, trigger playbooks, create or update tickets, and push transcripts to your repository. Your team controls scopes, keys, and workflow conditions.
What tasks can it handle versus a human agent?
The AI Receptionist handles FAQs, service discovery, qualification, incident intake, simple troubleshooting, scheduling, and status updates. For complex assessments or high-risk disclosures, it hands off to a designated human, preserving context and notifying the right contact.