B2B print and online printing — WhatsApp Bot
Our WhatsApp AI Receptionist helps B2B print and online printing companies manage inquiries, quotes, and orders in one conversation. It captures job requirements, checks file readiness, explains substrates and finishes, triggers proof workflows, and updates status. Complex requests are escalated to your team with complete context, reducing back‑and‑forth and keeping clients engaged from first brief to delivery.
Collect dimensions, quantities, substrates, finishes, deadlines, and shipping details on WhatsApp, validate files, and create structured briefs your sales or estimating team can price without repeated follow‑ups.
Answer common questions about turnaround, paper stocks, print methods, color, bleed, and file specs, surface relevant templates, and provide order status, while routing exceptions to humans with full conversation history.
Proactively prompt reorders on repeat jobs, auto-fill prior specs and delivery preferences, confirm proofs, and coordinate payments or purchase orders through secure links without leaving WhatsApp.
How does it collect accurate specs for complex print jobs?
The AI Receptionist asks guided questions on size, run length, substrates, coating, color model, finishing, packaging, deadlines, and shipping. It accepts files, runs basic format checks, flags missing bleed or low resolution, and compiles a structured brief synced to your CRM or ticketing system.
Can it integrate with our MIS, storefront, or proofing tools?
Yes. It exchanges data through APIs and webhooks to create quotes, update job status, trigger proof approvals, and store files. We map fields to your MIS or storefront, and fall back to email or tasks where direct integrations are not available.
How are escalations and approvals handled to avoid errors?
Rules define when the AI Receptionist escalates—such as unusual specs, brand‑color conflicts, or rush requests. It summarizes the conversation, attaches files, and assigns the right queue. Approvals happen via WhatsApp confirmations or links to your proofing page for auditability.